{"id":2080,"date":"2024-05-05T17:30:43","date_gmt":"2024-05-05T08:30:43","guid":{"rendered":"https:\/\/okumasa.okinawa\/2025\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/"},"modified":"2025-06-01T22:41:58","modified_gmt":"2025-06-01T13:41:58","slug":"important-for-customers-not-receiving-emails-from-our-shop","status":"publish","type":"post","link":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/","title":{"rendered":"[Important] For customers not receiving emails from our shop"},"content":{"rendered":"\n<p>Recently, we have been receiving more reports such as \u201cI made a reservation but didn\u2019t receive a confirmation email\u201d or \u201cI haven\u2019t received a reply to my inquiry.\u201d<br\/><strong>We always send confirmation emails in response to reservations, inquiries, or orders from our customers.<\/strong><\/p>\n\n<p>If you do not receive an email from us, please check your spam or junk mail folder.<br\/><strong>If you still cannot find it, we kindly ask you to contact us via <a href=\"https:\/\/okumasa.okinawa\/en\/contact\/\">the inquiry form<\/a> on our website.<\/strong><br\/>If the email hasn&#8217;t been delivered, we will follow up with a phone call or other means of contact from our end.<\/p>\n\n<p>We sincerely apologize, but since the shop is often run by a single person, we are rarely able to answer incoming calls from customers.<br\/>Thank you for your understanding.<\/p>\n\n<p>Note: As of May 6, 2025, we have changed our email address from a Gmail-based free address (which may be affected by other users) to a custom domain address to improve email deliverability.<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, we have been receiving more reports such as \u201cI made a reservation but didn\u2019t receive a confirmation email\u201d or \u201cI haven\u2019t received a reply to my inquiry.\u201dWe always send confirmation emails in response to reservations, inquiries, or orders from our customers. If you do not receive an email from us, please check your spam or junk mail folder.If you still cannot find it, we kindly ask you to contact us via the inquiry form on our website.If the email hasn&#8217;t been delivered, we will follow up with a phone call or other means of contact from our end. We sincerely apologize, but since the shop is often run by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-2080","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Important] For customers not receiving emails from our shop - OkuMasa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Important] For customers not receiving emails from our shop - OkuMasa\" \/>\n<meta property=\"og:description\" content=\"Recently, we have been receiving more reports such as \u201cI made a reservation but didn\u2019t receive a confirmation email\u201d or \u201cI haven\u2019t received a reply to my inquiry.\u201dWe always send confirmation emails in response to reservations, inquiries, or orders from our customers. If you do not receive an email from us, please check your spam or junk mail folder.If you still cannot find it, we kindly ask you to contact us via the inquiry form on our website.If the email hasn&#8217;t been delivered, we will follow up with a phone call or other means of contact from our end. We sincerely apologize, but since the shop is often run by [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/\" \/>\n<meta property=\"og:site_name\" content=\"OkuMasa\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-05T08:30:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-01T13:41:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/okumasa.okinawa\/wp-content\/uploads\/2023\/09\/AguRoastpork2023.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1140\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u307e\u3055\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u307e\u3055\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"[Important] For customers not receiving emails from our shop - OkuMasa","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/","og_locale":"en_US","og_type":"article","og_title":"[Important] For customers not receiving emails from our shop - OkuMasa","og_description":"Recently, we have been receiving more reports such as \u201cI made a reservation but didn\u2019t receive a confirmation email\u201d or \u201cI haven\u2019t received a reply to my inquiry.\u201dWe always send confirmation emails in response to reservations, inquiries, or orders from our customers. If you do not receive an email from us, please check your spam or junk mail folder.If you still cannot find it, we kindly ask you to contact us via the inquiry form on our website.If the email hasn&#8217;t been delivered, we will follow up with a phone call or other means of contact from our end. We sincerely apologize, but since the shop is often run by [&hellip;]","og_url":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/","og_site_name":"OkuMasa","article_published_time":"2024-05-05T08:30:43+00:00","article_modified_time":"2025-06-01T13:41:58+00:00","og_image":[{"width":1140,"height":800,"url":"https:\/\/okumasa.okinawa\/wp-content\/uploads\/2023\/09\/AguRoastpork2023.jpg","type":"image\/jpeg"}],"author":"\u307e\u3055","twitter_card":"summary_large_image","twitter_misc":{"Written by":"\u307e\u3055","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/#article","isPartOf":{"@id":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/"},"author":{"name":"\u307e\u3055","@id":"https:\/\/okumasa.okinawa\/en\/#\/schema\/person\/cb7912e7e21f86451100af0ff19c0278"},"headline":"[Important] For customers not receiving emails from our shop","datePublished":"2024-05-05T08:30:43+00:00","dateModified":"2025-06-01T13:41:58+00:00","mainEntityOfPage":{"@id":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/"},"wordCount":174,"publisher":{"@id":"https:\/\/okumasa.okinawa\/en\/#organization"},"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/","url":"https:\/\/okumasa.okinawa\/en\/2024\/05\/05\/important-for-customers-not-receiving-emails-from-our-shop\/","name":"[Important] For customers not receiving emails from our shop - 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